Contacting us via email allows us a better way to send you detailed
answers. We will make our best effort to respond to your questions.
Normally, you should hear back from us within minutes. But there is no
guarantee of response time. Sometimes a reply might take as long as 24 hours.
If there are holidays or vacations involved, more than 24 hours might be
required - but this is very rare.
If you do not get a reply to a question by the next business day, it is
safe to assume that your email got lost; please resubmit or phone our office
to see what is going on.