Oxygen Feedback

Oxygen Feedback is your all-in-one solution to elevate engagement and gather insightful feedback from your community, as well as empowering your documentation with the integration of a robust search engine.

As a modern comment management platform, Oxygen Feedback provides a simple and efficient way for your community to interact and offer feedback. Its sleek appearance seamlessly complements any website, offering a user-friendly interface and a wide array of features for its users. Plus, it easily integrates with Oxygen XML Editor/Author, making content authoring and feedback management a breeze.

At the same time, Oxygen Feedback is also a powerful search engine, ready to use and straightforward to configure for Oxygen XML WebHelp. The search engine implementation goes beyond the basics, offering advanced features like faceted search and content labeling, ensuring that users have all the tools they need to find technical documentation with precision and efficiency. It incorporates cutting-edge AI-based capabilities, such as semantic search, to enhance the way you and your community interact with your content.

Cloud

A cloud-based (SaaS) edition that is hosted, set up, and maintained on Oxygen servers. It offers a very fast start-up process. Once you sign up, you can easily define your team and add Oxygen Feedback to your website.

Main benefits:

• Fast start-up - Simply sign up, define your team, and add Oxygen Feedback to your website
• No software/hardware set-up - There's no need to set up hardware or install software
• No need to upgrade - You always have access to the latest version of the software

Enterprise

A self-managed edition that provides the flexibility to install the software on your own servers for better data security.

Main benefits:

• Self-managed - Install the software on your own server to have more control over the data
• LDAP authentication - You can connect Oxygen Feedback to an LDAP directory for authentication

Give Your Customers a Voice

Social Media Login

Your users have the possibility to sign in using their Google or Facebook credentials to quickly post their feedback while their thoughts are still fresh on their minds.

Interaction from Anywhere

You and your community can interact more timely since Oxygen Feedback can be used from anywhere and on any type of device that has access to the internet.

Easy Text Styling

Your commenters can style the content of their feedback with ease using the readily available toolbar actions or entering Markdown directly in the visual editor.

Enhance Your Technical Documentation

Versioned Comments

You can assign a version during installation for multi-versioned documentation. Each comment inherits the specified version and you can choose which versions will be displayed in the output.

Oxygen Integration

You can see all of the comments in a side-view in Oxygen XML Editor/Author and react to user feedback by making corrections and updating the source content without leaving the application.

Simple Workflow

The Dashboard page in the admin interface helps you to clearly see the items that require your attention and comments progress through a simple workflow until they reach a resolved state.

Manage Your Comment System

Usage Statistics

View filterable statistics to analyze your community's usage data, such as the number of comments added or the number of page views for each version.

Comment Moderation

Choose which comments are displayed to the public. There are several convenient ways to manage or reply to comments and email notifications are sent for various events.

Administration Interface

Manage your Feedback sites, users, comments, and various settings from a modern, web-based administration interface that was designed to be very user-friendly.

Empower Your Audience with AI

AI Assistant

Enhance your output with an integrated chat system that allows your audience to directly interact with an AI Assistant. This feature helps users quickly find answers to their questions and reference information, improving their overall experience and efficiency.

AI Search Summary

Improve your search functionality with the AI-Enhanced Search Summary component. It provides AI-generated responses based on the information in your publication, alongside the usual search results, making it easier for users to find relevant information quickly.

Centralized AI Metrics

AI Assistant metrics are available on your organization's and site's usage statistics pages. These metrics help you to easily track and analyze page views, comments, AI Assistant sessions, users, and threads, providing valuable insights into user behavior, preferences, and engagement levels.

Search Your WebHelp Responsive Output

Language-Based Content Indexing

You can choose the language for Oxygen Feedback's indexing process. This allows Oxygen Feedback to apply language-specific rules when analyzing the indexed content.

Search Engine

You have the option to replace the search engine integrated into the Oxygen WebHelp Responsive output with a more robust search engine offered by Oxygen Feedback. By doing so, you will gain access to advanced search features that can handle complex queries and provide more accurate results.

Semantic Search

Utilize semantic search functionality to enhance the accuracy and relevance of your search results. Semantic search is an advanced technique that goes beyond simple keyword matching and focuses on understanding the context and meaning of the search query.

Fine-Tune Your Search Results

Faceted Search

Finding specific information in a large documentation project is made easy with the faceted search feature. Faceted search is a powerful and user-friendly technique that allows you to narrow down search results by applying multiple filters or facets at the same time.

Advanced Search Queries

To enhance your search results and obtain more specific and accurate information from your WebHelp Responsive content, you can utilize advanced search queries. These queries allow you to employ boolean operators, phrases, wildcards, regular expressions, proximity, and boost factors.

Content Labeling

In the WebHelp Responsive output, you have the ability to search for specific content based on labels. This feature enables users to quickly locate all documents that share the same defined label.