Contents of File Deleted After Commenting/Making Edits

[dreifsnider]

Hi Oxygen team,

We've notice an issue where sometimes, for whatever reason, Content Fusion deletes the contents of a file, causing the file to become corrupted and no longer viewable in Content Fusion. This seems to happen after a comment/edit was made to the file.

We first noticed this issue when using the APPROVAL plugin available here: https://github.com/oxygenxml/web-author ... -approvals

However, we're not sure if this issue is being caused by the APPROVAL plugin.

In the concatenated APPROVAL view, some topics would display as "Premature end of file", which makes sense because the file is completely empty, for example:

image.png (591.39 KiB) Viewed 1656 times

We have yet to be able to consistently reproduce this issue, so unfortunately, we're not exactly sure what's causing it.

We are running Content Fusion 6.1 Build ID 2024031214

Has this issue been reported before?

Thank you!

Daniel

[cosminef]

Hello,

Has this issue been reported before?

We checked, and we haven't found this issue reported by other users.

We also tried to reproduce the reported error, but we were not successful. In this case, could you please provide us with detailed, step-by-step instructions on how to reproduce the error?

Thank you in advance.

Best,
Cosmin

[dreifsnider]

Hi Cosmin,

Thank you for your reply!

Unfortunately, we aren't able to reproduce this issue either; it seems to happen very intermittently.

Here are the following commonalities I've found:

• This only seems to happens when the editReferencesInPlace option is enabled through the APPROVAL plugin
• We are using Chrome

We've also seen evidence of this happening on an older version of Content Fusion 5.0, build ID 2023022015, so we're fairly certain this isn't specific to a version of Content Fusion.

Is it possible for us to retrieve a history of the corrupted files, kind of like a commit log? I'm wondering the changes that the users made to the files somehow caused the contents of the file to be deleted.

Thanks again!

Daniel

[cosminef]

Hello,

We managed to discover the cases when the error reported by you occurs.
We are planning to fix the registered issue (WA-7383) in the near future, and as a recommendation, we suggest that until this fix is implemented (if possible), you avoid editing maps with expanded topics (this being a BETA feature).
When we have a solution in this regard, we can notify you here, on the forum, or via email.

Best,
Cosmin

[dreifsnider]

Hi Cosmin,

Thank you very much for the reply! I'm relived you were able to reproduce this issue, and I look forward to this issue being fixed.

Thanks again!

Daniel

[dreifsnider]

Hi Cosmin,

I'd like to check if there's been any updates or progress made on resolving this issue?

Our Content Fusion and Web Author users heavily rely on this feature and would like to continue using it as soon as possible.

Thank you!

Daniel

[cosminef]

Hello,

This issue has been fixed and will be available in the next release. As an estimated timeframe, it should be next month, but unexpected issues may arise, so we prefer to notify you when you can benefit from this fix.
Thank you for your understanding.

Best,
Cosmin

[dreifsnider]

Thank you for the update Cosmin!

We understand that you cannot provide a definite time when the next release will be available.

Will there also be a new version of Web Author as well?

Thanks again,

Daniel

[cosminef]

Hello,

Are you inquiring about the APPROVAL feature of Web Author?
Please note that this plugin is specifically developed for use with Content Fusion.

Best,
Cosmin

[dreifsnider]

Hi Cosmin,

Apologies for missing your previous message. Yes, this inquiry was about the APPROVAL functionality in Content Fusion's Web Author interface. Sorry for the confusion.

We noticed that Content Fusion 7.0 was recently released. Does this version include a fix for this issue?

Thank you!

Daniel

[cosminef]

Hello,

Yes, in version 7.0 of Oxygen Content Fusion, the fix for this issue is included.
As for the Oxygen Web Author product, this fix will appear in the next major release, sometime towards the end of this year.

Best,
Cosmin