WebHelp Responsive VPAT Accessibility Conformance Report
International Edition
- Product Name/Version
- Oxygen XML WebHelp Responsive
- Product Description
- Oxygen XML WebHelp Responsive enables you to publish DITA content on the web and present it in a user-friendly interface that is easy to navigate. You can design your WebHelp Responsive output to be available on desktop systems or various mobile devices. With Oxygen XML WebHelp Responsive, your published content is accessible, interactive, and convenient.
- Date
- May 2019
- Contact Information
- support@oxygenxml.com
- Notes
- Oxygen XML WebHelp Responsive has been designed and enhanced to adhere to the U.S. Government Section 508 accessibility standards and the Web Content Accessibility Guidelines (WCAG). For details, see WebHelp Responsive Accessibility.
- Evaluation Methods Used:
-
The following applications were used for testing Oxygen XML WebHelp Responsive:
- Desktop browsers: Chrome, Firefox, Safari, Edge.
- Assistive technologies: NVDA, VoiceOver, JAWS, Microsoft Narrator.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standards/guidelines:
| Standard/Guideline | Included In Report |
|---|---|
| Level A - Yes Level AA - Yes Level AAA - No |
|
| Level A - Yes Level AA - Yes Level AAA - No |
|
|
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 |
Yes |
| EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe - V2.1.2 (2018-08) | No |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
WCAG 2.x Report
Tables 1 and 2 also document conformance with:
Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Table 1: Success Criteria, Level A
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
1.1.1 Non-text Content (Level A) Also applies to: Revised Section 508
|
Partially Supports | Text alternatives are provided for many instances of non-text content, with exceptions that include permalinks for subtopics and sections. |
|
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Also applies to: Revised Section 508
|
Supports | The authors of the input DITA document are responsible for providing a transcript of the media content in the document. |
|
1.2.2 Captions (Prerecorded) (Level A) Also applies to: Revised Section 508
|
Supports | The product does not provide prerecorded media that requires captions. |
|
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Also applies to: Revised Section 508
|
Supports |
The authors of the input DITA document are responsible for providing an alternative for time-based media or audio description of the prerecorded video content in the document. See: G58: Placing a link to the alternative for time-based media immediately next to the non-text content |
|
1.3.1 Info and Relationships (Level A) Also applies to: Revised Section 508
|
Partially Supports |
Information, structure, and relationships conveyed through presentation can be
programmatically determined or are available in text, with exceptions that
include:
The authors of the input DITA document are responsible for:
|
|
1.3.2 Meaningful Sequence (Level A) Also applies to: Revised Section 508
|
Supports |
The product presents content in a meaningful sequence. Authors should use Unicode right-to-left mark (RLM) or left-to-right mark (LRM) to mix text direction inline. |
|
1.3.3 Sensory Characteristics (Level A) Also applies to: Revised Section 508
|
Supports | Authors should ensure that items are referenced in the content in ways that do not depend on sensory perception. |
|
1.4.1 Use of Color (Level A) Also applies to: Revised Section 508
|
Supports | (Cobalt template) Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
|
1.4.2 Audio Control (Level A) Also applies to: Revised Section 508
|
Supports | There is no sound that plays automatically. |
|
2.1.1 Keyboard (Level A) Also applies to: Revised Section 508
|
Partially Supports | Most of the content is operable through a keyboard interface, with exceptions
that include:
|
|
2.1.2 No Keyboard Trap (Level A) Also applies to: Revised Section 508
|
Supports |
The product does not contain content that traps the keyboard focus. |
|
2.1.4 Character Key Shortcuts (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | The product does not include character key shortcuts. |
|
2.2.1 Timing Adjustable (Level A) Also applies to: Revised Section 508
|
Supports | The product does not include time limits. |
|
2.2.2 Pause, Stop, Hide (Level A) Also applies to: Revised Section 508
|
Supports | The product does not include elements that move, blink, scroll, or auto-update. |
|
2.3.1 Three Flashes or Below Threshold (Level A) Also applies to: Revised Section 508
|
Supports | The product does not contain flashing content. |
|
2.4.1 Bypass Blocks (Level A) Also applies to: Revised Section 508
|
Supports | Each page contains a link at the top that goes directly to the main content area. Each page contains ARIA landmarks that identify the available regions. |
|
2.4.2 Page Titled (Level A) Also applies to: Revised Section 508
|
Supports | Each page contains a non-empty <title> element in the
<head> section. |
|
2.4.3 Focus Order (Level A) Also applies to: Revised Section 508
|
Supports | Focusable components receive focus in an order that preserves meaning and operability. |
|
2.4.4 Link Purpose (In Context) (Level A) Also applies to: Revised Section 508
|
Supports |
The purpose of each link can be determined from the link text alone or from the link text together with its programmatically-determined link context. The authors can create hypertext links using text that describes the purpose of the hypertext. There is no control that allows the user to choose between short or long link text (G189 / SCR30). |
|
2.5.1 Pointer Gestures (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | The WebHelp Responsive output does not rely on path-based or multipoint gestures and does not provide controls that require complex gestures. |
|
2.5.2 Pointer Cancellation (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | The product has operations that are activated on the pointer up event. |
|
2.5.3 Label in Name (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | The names of the user interface components contain the text that is presented visually. |
|
2.5.4 Motion Actuation (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | The product does not contain functionality that can be operated by device or user motion. |
|
3.1.1 Language of Page (Level A) Also applies to: Revised Section 508
|
Supports | The web pages indicate the language of the content when the content language has been specified by authors. |
|
3.2.1 On Focus (Level A) Also applies to: Revised Section 508
|
Supports | No changes of context occur when any component receives focus. |
|
3.2.2 On Input (Level A) Also applies to: Revised Section 508
|
Supports | Changing the setting of any user interface component does not automatically cause a change of context. |
|
3.3.1 Error Identification (Level A) Also applies to: Revised Section 508
|
Partially Supports | If a search operation is performed leaving the search input empty, an error message is automatically displayed to the user, but no aria-invalid information is provided. |
|
3.3.2 Labels or Instructions (Level A) Also applies to: Revised Section 508
|
Partially Supports | The search input does not have a visible label specified using a label element. |
|
4.1.1 Parsing (Level A) Also applies to: Revised Section 508
|
Partially Supports | Several HTML validation errors are reported by the W3C validator. |
|
4.1.2 Name, Role, Value (Level A) Also applies to: Revised Section 508
|
Partially Supports | The Home link from the breadcrumb does not have an associated aria-label. |
Table 2: Success Criteria, Level AA
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
1.2.4 Captions (Live) (Level AA) Also applies to: Revised Section 508
|
Supports | No live audio content is used. |
|
1.2.5 Audio Description (Prerecorded) (Level AA) Also applies to: Revised Section 508
|
Supports | The authors of the input DITA document can ensure that the output document meets this criterion. |
|
1.3.4 Orientation (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | Content does not restrict its view and operation to a single display orientation. |
|
1.3.5 Identify Input Purpose (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | The content does not contain input fields that collect information about the user. |
|
1.4.3 Contrast (Minimum) (Level AA) Also applies to: Revised Section 508
|
Partially Supports | The missing words element from the search results page does not have the contrast ratio 4.5:1. |
|
1.4.4 Resize text (Level AA) Also applies to: Revised Section 508
|
Partially Supports |
Text can be resized up to 200 percent without loss of content or functionality and without using assistive technology. Some text content has dimensions specified in pixels rather that em units. |
|
1.4.5 Images of Text (Level AA) Also applies to: Revised Section 508
|
Supports | The output does not contain images of text. The authors of the input DITA content can ensure that this criterion is met. |
|
1.4.10 Reflow (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Partially Supports |
The majority of the content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions. Long URLs determine the page to display the horizontal scroll bar. |
|
1.4.11 Non-text Contrast (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports |
(Cobalt template) There is no contrast issue regarding user interface components or graphical objects. |
|
1.4.12 Text Spacing (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | There is no loss of content or functionality that occurs by setting line height (line spacing), spacing following paragraphs, letter spacing, and word spacing. |
|
1.4.13 Content on Hover or Focus (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Partially Supports |
Tooltips and submenus are not dismissible. Also, the tooltips are not hoverable. |
|
2.4.5 Multiple Ways (Level AA) Also applies to: Revised Section 508
|
Supports |
There is a search form provided that will go to a page that contains the search term and links to the corresponding page. Also, a table of contents is provided. The authors of the input DITA document are responsible for providing links to all pages from the home page or providing links to navigate to related pages from the current page. |
|
2.4.6 Headings and Labels (Level AA) Also applies to: Revised Section 508
|
Supports |
Headings and labels describe the topic or purpose. DITA authors can ensure that this criterion is met. |
|
2.4.7 Focus Visible (Level AA) Also applies to: Revised Section 508
|
Partially Supports | Placing focus on a focusable element using the mouse doesn't render a visible focus indicator. Also, the search button does not have a visible focus indicator. |
|
3.1.2 Language of Parts (Level AA) Also applies to: Revised Section 508
|
Supports | DITA authors can ensure that this criterion is met. |
|
3.2.3 Consistent Navigation (Level AA) Also applies to: Revised Section 508
|
Supports | Repeated components appear in the same relative in each page. |
|
3.2.4 Consistent Identification (Level AA) Also applies to: Revised Section 508
|
Partially Supports |
The output uses labels, names, and text alternatives consistently for items that have the same functionality. Text alternatives are provided for many instances of non-text content, with
exceptions that include:
The Home link from the breadcrumb does not have an associated aria-label. |
|
3.3.3 Error Suggestion (Level AA) Also applies to: Revised Section 508
|
Does Not Support | The Search input does not have the aria-required information set and does not contain a text description specifying that it is a required field. |
|
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also applies to: Revised Section 508
|
Supports | The Web pages do not cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses. |
|
4.1.3 Status Messages(Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply |
Supports | The pages do not contain status messages as defined by this criterion. |
Table 3: Success Criteria, Level AAA
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
1.2.6 Sign Language (Prerecorded) (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.2.7 Extended Audio Description (Prerecorded) (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.2.8 Media Alternative (Prerecorded) (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.2.9 Audio-only (Live) (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.3.6 Identify Purpose (Level AAA 2.1 only) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.4.6 Contrast Enhanced (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.4.7 Low or No Background Audio (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.4.8 Visual Presentation (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
1.4.9 Images of Text (No Exception) Control (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.1.3 Keyboard (No Exception) (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.2.3 No Timing (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.2.4 Interruptions (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.2.5 Re-authenticating (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.2.6 Timeouts (Level AAA 2.1 only) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.3.2 Three Flashes (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.3.3 Animation from Interactions (Level AAA 2.1 only) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.4.8 Location (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.4.9 Link Purpose (Link Only) (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.4.10 Section Headings (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.5.5 Target Size (Level AAA 2.1 only) Revised Section 508 – Does not apply |
Not Evaluated | |
|
2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only) Revised Section 508 – Does not apply |
Not Evaluated | |
|
3.1.3 Unusual Words (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
3.1.4 Abbreviations (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
3.1.5 Reading Level (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
3.1.6 Pronunciation (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
3.2.5 Change on Request (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
3.3.5 Help (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated | |
|
3.3.6 Error Prevention (All) (Level AAA) Revised Section 508 – Does not apply |
Not Evaluated |
Revised Section 508 Report
N/A
Chapter 3: Functional Performance Criteria (FPC)
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
302.1 Without Vision |
Partially Supports | Most of the content is accessible without vision with exceptions that
include:
|
| 302.2 With Limited Vision | Partially Supports |
Most of the content is accessible with limited vision with exceptions that
include:
|
|
302.3 Without Perception of Color |
Supports | (Cobalt template) Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
|
302.4 Without Hearing |
Supports | The authors can create content that does not require hearing abilities for use. |
|
302.5 With Limited Hearing |
Supports | The authors can create content that does not require hearing abilities for use. |
|
302.6 Without Speech |
Supports | The output does not require speech for use. |
|
302.7 With Limited Manipulation |
Supports | The WebHelp Responsive output does not rely on path-based or multipoint gestures and does not provide controls that require complex gestures. |
|
302.8 With Limited Reach and Strength |
Supports | The WebHelp Responsive output does not rely on path-based or multipoint gestures and does not provide controls that require complex gestures. |
|
302.9 With Limited Language, Cognitive, and Learning Abilities |
Supports | The authors can create content that can be used by users with limited language, cognitive, and learning abilities. |
Chapter 4: Hardware
Notes: Not Applicable - Oxygen XML WebHelp Responsive is not a hardware product.
Chapter 5: Software
Notes: Oxygen XML WebHelp Responsive is a web application, not a software product. However, the web application includes authoring functionality, hence Chapter 5: Software 504 Authoring Tools applies to this product.
501 General
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
501.1 Scope – Incorporation of WCAG 2.0 AA |
See WCAG 2.x section |
See information in WCAG section |
502 Interoperability with Assistive Technology
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
502.2.1 User Control of Accessibility Features |
Not Applicable |
The product is not platform software. |
|
502.2.2 No Disruption of Accessibility Features |
Supports | The product does not disrupt platform features that are defined in the platform documentation as accessibility features. |
502.3 Accessibility Services
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
502.3.1 Object Information |
Partially Supports |
The majority of object roles, state(s), properties, boundary, name, and description are programmatically determinable. The Home link from the breadcrumb does not have an associated aria-label. |
|
502.3.2 Modification of Object Information |
Supports | States and properties that can be set by the user can be set programmatically. |
|
502.3.3 Row, Column, and Headers |
Supports | The headers associated with the rows or columns of a table can be programmatically determined. |
|
502.3.4 Values |
Supports | The current values of an object can be programmatically determined. |
|
502.3.5 Modification of Values |
Supports |
Values that can be set by the user are capable of being set programmatically. |
|
502.3.6 Label Relationships |
Partially Supports |
Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. See WCAG 1.3.1. |
|
502.3.7 Hierarchical Relationships |
Supports |
The content is hierarchically structured using language-specific elements and their relationships can be programmatically determined. |
|
502.3.8 Text |
Supports | The content of text objects, text attributes, and the boundary of text rendered to the screen shall be programmatically determinable. |
|
502.3.9 Modification of Text |
Supports | The editable text (search input) can be set programmatically. |
|
502.3.10 List of Actions |
Not Applicable | There are no custom actions available that can be executed on the content. |
|
502.3.11 Actions on Objects |
Not Applicable |
There are no custom actions available that can be executed on the content. |
|
502.3.12 Focus Cursor |
Not Applicable | The product is a web application and is isolated from the underlying platform software (web browser). |
|
502.3.13 Modification of Focus Cursor |
Not Applicable | The product is a web application and is isolated from the underlying platform software (web browser). |
|
502.3.14 Event Notification |
Not Applicable |
There are no automatic focus changes, caret movement, selection changes, or added components in the content. |
|
502.4 Platform Accessibility Features |
Not Applicable | This product is not platform software. |
503 Applications
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
503.2 User Preferences |
Not Applicable | This section does not apply to web applications. |
|
503.3 Alternative User Interfaces |
Not Applicable | The application does not provide an alternative user interface that functions as assistive technology. |
503.4 User Controls for Captions and Audio Description
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
503.4.1 Caption Controls |
Not Applicable | The product does not provide controls for volume adjustment. |
|
503.4.2 Audio Description Controls |
Not Applicable | The product does not provide controls for program selection. |
504 Authoring Tools
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”) |
Not Applicable See the WCAG 2.x section |
The product is not an authoring tool. See information in WCAG section |
|
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion |
Not Applicable | The product is not an authoring tool. |
|
504.2.2 PDF Export |
Not Applicable | The product is not an authoring tool. |
|
504.3 Prompts |
Not Applicable | The product is not an authoring tool. |
|
504.4 Templates |
Not Applicable | The product is not an authoring tool. |
Chapter 6: Support Documentation and Services
601.1 Scope
602 Support Documentation
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
602.2 Accessibility and Compatibility Features |
Partially Supports | The product documentation is distributed in the WebHelp Responsive format. See the Chapter 3 and Chapter 5 sections. |
|
602.3 Electronic Support Documentation |
See the WCAG 2.x section |
See information in the WCAG section. |
|
602.4 Alternate Formats for Non-Electronic Support Documentation |
Not Applicable | Documentation is not provided in non-electronic formats. |
603 Support Services
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
|
603.2 Information on Accessibility and Compatibility Features |
Supports | The support services cover the accessibility features. |
|
603.3 Accommodation of Communication Needs |
Supports | Support services are available by phone or e-mail. |
Legal Disclaimer
This report describes Oxygen XML WebHelp's ability to support the stated VPAT Standards/Guidelines, subject to Syncro Soft's interpretation of the same. This accessibility report is provided for informational purposes only, and the contents hereof are subject to change without notice. SYNCRO SOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. For more information regarding the accessibility status, please contact us at sales@oxygenxml.com.
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